Shipping policy
BricksBay (Operated by Glimmer of Luxury LLC) offers free shipping with tracking on all orders.
Shipping is free globally; however, any customs duties, import taxes, VAT, or other destination-country charges are the responsibility of the recipient.
BricksBay is an e-commerce retailer. Orders are fulfilled by our international logistics partners. The entity processing your order is Glimmer of Luxury LLC, registered in the United States."
“Business days” exclude weekends and public holidays. All orders are shipped with tracking details once dispatched.
Orders are typically processed and prepared for shipment within 1–3 business days after payment is confirmed. Once your order has been dispatched, you will receive a confirmation email with your tracking information.
We work with trusted shipping partners depending on the destination and shipping route. Carriers may include DHL, FedEx, UPS, or other logistics partners when appropriate.
Most products are shipped in the manufacturer’s original packaging when available. For certain items, including some MOC models or special cases, orders may be shipped in secure alternative packaging suitable for transit protection.
Delivery times are estimates and may vary depending on destination, customs procedures, local carrier operations, peak seasons, weather conditions, or other external factors.
Customers are responsible for any applicable customs duties, import taxes, VAT, or other destination-country charges. These charges are not included in the order total and are not covered by BricksBay.
Customers are responsible for providing a complete and accurate shipping address at checkout. We may be unable to deliver to invalid, incomplete, or unsupported addresses.
If your order is lost in transit, arrives damaged, or experiences a significant shipping issue, please contact us at info@bricksbay.shop. We will review the case and provide an appropriate resolution, which may include a replacement, refund, or other support depending on the situation.
Questions about your shipment? Reach us at info@bricksbay.shop or call +1 917 503-9169. Support hours: Monday–Friday, 9:00 AM–6:00 PM EST.
